|Learner Support Policy|
Chiltern Training aims to provide confidential and impartial information, advice and guidance to all learners from initial contact via the recruitment process, whilst on a training programme, through to progression into employment/other training routes. Working practices are consistent with National IAG guidelines set out in the Staff Handbooks for reference.
Chiltern Training Ltd is committed to providing equality of opportunity in education, training and employment for all learners and potential learners, staff, employers and subcontractors. This commitment is shared and acted on by all CTL staff and is the overall responsibility of the board of directors. The effectiveness of our policy, and the importance we place on it, are central to the ethos of our organisational values.
All potential new learners are invited to a presentation morning and receive an impartial and confidential interview with a member of the recruitment or tutor team (see Recruitment Procedure). We offer a variety of course to suit learners with different ability levels. Where we can not provide a suitable course we refer learners back to Connexions or arrange an interview with an alternative training provider. We work closely with other training providers, local schools, Connexions and we provide FE and University prospectuses in our library. The recruitment team take time to ensure all attendees understand about a career in childcare and the various options available. We display positive images of under represented groups in our marketing materials and case studies.
Presentations take place on the ground floor of the building so as to be accessible to learners with disabilities. A hearing loop is also available and signage is clear. We are flexible and responsive to learner needs providing onsite interviews at Connexions or at employer’s premises. We encourage Connexions advisors or parents/guardians to attend to provide additional support to learners.
Learners all receive a comprehensive initial assessment and induction and they are made aware of how to access support and the complaints procedure. Results of initial assessments are used to develop their ILP and to highlight areas where support is required as per our ALSN Policy (Policy for Additional Learning Support). Learners are reviewed every 10 weeks and any concerns are followed up promptly.
Learner Support Service
At Chiltern Training we provide a learner support service for all individuals who are on one of our training programmes. We operate an ‘open door’ policy for learners to speak to a training co-ordinator or member of the management team at any time. Where staff cannot provide the expertise needed, we support learners to find the appropriate agency/organisation.
The Chiltern Training Learner Support Service includes: